Privacy Policy

Last updated: March 31st, 2026

Hanna Gibbins ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website at hannagibbins.co.uk or engage with our personal training and online coaching services.

We are the data controller for the personal data described in this policy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Hanna Gibbins
654 Wimborne Rd, Bournemouth BH9 2EH
hanna@hannagibbins.co.uk

What personal data we collect

Depending on how you interact with us, we may collect:

Contact details – name, email address, phone number
Health and fitness information – relevant health history, fitness goals, and progress data you share as part of our personal training or coaching services
Payment information – processed securely via our payment provider; we do not store card details
Communications – any messages or enquiries you send us
Website usage data – basic technical information such as IP address and browser type, collected via strictly necessary cookies only

How we use your personal data

We use your data to:

Provide and manage your personal training sessions and online coaching through The Balance Method
Communicate with you about your programme, bookings, and progress
Process payments for our services
Send you information about our services where you have given consent
Comply with legal obligations

Our lawful basis for processing

We rely on the following lawful bases under UK GDPR:

Contract – to deliver the services you have purchased or enquired about
Consent – for marketing communications and any optional cookies
Legitimate interests – to improve our services and communicate with you about things that may be of direct interest to you
Legal obligation – where we are required to process data to comply with the law

Where we process special category data (such as health information), we do so with your explicit consent and in order to deliver the fitness services you have requested.

Cookies

Our website uses strictly necessary cookies only. These are essential for the website to function and do not require your consent. We do not currently use analytics or tracking cookies. For full details, please see our Cookie Policy.

How long we keep your data

We keep your personal data only for as long as necessary. Client records are retained for up to 7 years following the end of our service relationship, in line with our legal and contractual obligations. Health and fitness data is retained for the duration of your programme and deleted upon request after that period.

Sharing your data

We do not sell your personal data. We may share your data with trusted third parties only where necessary, including:

Payment processors (to handle transactions securely)
Email and booking platforms used to manage our services

All third parties are required to keep your data secure and only use it for the specified purpose.

International transfers

Where we use third-party services that process data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, in line with UK GDPR requirements.

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict how we process your data
Withdraw consent at any time (where consent is the basis for processing)
Data portability – receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at hanna@hannagibbins.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch: